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Terms and Conditions

Website Terms and Conditions of Use

This website is provided by Iron Mountain Incorporated and its affiliates (collectively, “Iron Mountain”). By accessing the Iron Mountain website (the “Site”), you are indicating your acknowledgement and acceptance of these Terms of Use. These Terms of Use are subject to change by Iron Mountain at any time in its discretion. Your use of this Site after such changes are implemented constitutes your acknowledgement and acceptance of the changes. Please consult these Terms of Use regularly.

Restrictions on Use

All material included on this Site, and any other Site owned, operated, licensed or controlled by Iron Mountain, such as text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations and software (the “Content”), is the property of Iron Mountain, its subsidiaries, affiliated companies and/or third-party licensors and is protected by United States and international copyright laws. Modification or use of the Content except as expressly provided in these Terms of Use violates Iron Mountain’s intellectual property rights.

The Content may not be copied, distributed, republished, uploaded, posted or transmitted in any way without the prior written consent of Iron Mountain, except that:

1. You may download, print, distribute and use pages from the Site for your own informational, non-commercial purposes, but not for commercial use or general distribution.
2. Any copies of documents or pages from the Site must not alter the original Site content and must include the Iron Mountain copyright notice: © 2001 - 2009 Iron Mountain Incorporated. All Rights Reserved.
3. You may link to this Site provided that the link does not falsely imply or suggest that Iron Mountain has endorsed or is affiliated with the linked Site.

Users of the Site must not:

1. Monitor, gather or copy any Content on this Site by using any robot, “bot,” spider, crawler, spyware, engine, device, software, extraction tool or any other automatic device, utility or manual process of any kind.
2. Frame or utilize framing techniques to enclose any trademark or other proprietary information (including, without limitation, any images, text or page layout).
3. Engage in any activities through or in connection with this Site that seek to attempt to harm minors or are unlawful, offensive, obscene, threatening, harassing, abusive or that violate any right of any third party.
4. Attempt to circumvent the security systems of the Site.
5. Attempt to gain unauthorized access to services, materials, other accounts, computer systems or networks connected to any Iron Mountain server.
6. Attempt to use the Site for any purposes other than those intended by Iron Mountain, as determined by Iron Mountain in its sole discretion.
7. Upload or submit any data or information that contains viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
8. Engage in any activity that interferes with a user’s access to this Site or the proper operation of this Site. You also agree that, in using this Site, you will not impersonate any person or entity.

The Content and the functionality of the Site may be updated or changed at any time without prior notice. In addition, if Iron Mountain becomes aware that you are copying, modifying or distributing the Content of the Site other than for the permitted uses of the Site, Iron Mountain reserves the right to revoke your right to these permitted uses.

Proprietary Information Consent

If you wish to use material contained on this Site other than for your individual review and individual educational purposes, and the copyright ownership of such material is held by a third party, then you must secure the permission of such third party in order to use such material. If you are not a customer of Iron Mountain and wish to download and use any information contained in this Site other than for your individual review and individual educational purposes or in connection with your customer relationship or potential customer relationship with Iron Mountain, send a request with your proposed use to This email address is being protected from spambots. You need JavaScript enabled to view it. so that the webmaster may evaluate your proposed use of Iron Mountain’s Site Content.

If the webmaster approves your request to use Iron Mountain's Site Content, you are granted permission to view, use, reproduce, copy and distribute documents within Iron Mountain's Site for the sole purposes specified in your Request form. You agree to all terms below:

1. Not to modify the documents, publications or graphics
2. Not to quote materials out of context
3. To retain and display the copyright notice of Iron Mountain on such Content

Iron Mountain shall have the right to monitor use of this Site to determine compliance with these Terms of Use, revoke its consent at any time and you shall immediately cease any further use of the Iron Mountain Site Content. The foregoing consent does not include permission to copy the design elements, look and feel or layout of Iron Mountain's Site. Subject to the further terms set forth above, you assume all risks concerning the suitability and accuracy of the information within Iron Mountain's Site which you propose to use, subject to Iron Mountain's consent.

Disclaimer

Iron Mountain cannot guarantee that the Site or its content is error free and Iron Mountain makes no representations about the technical accuracy or functionality of the Site or that the Content is accurate, error free or up to date.

THIS SITE IS PROVIDED BY IRON MOUNTAIN ON AN “AS IS” AND “AS AVAILABLE” BASIS. IRON MOUNTAIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS OR INTELLECTUAL PROPERTY. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. IRON MOUNTAIN DOES NOT WARRANT THAT THE INFORMATION IN THIS SITE IS ACCURATE, RELIABLE, UP TO DATE OR CORRECT, THAT THIS SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS, AND IRON MOUNTAIN MAY MAKE CHANGES OR IMPROVEMENTS AT ANY TIME. YOU, AND NOT IRON MOUNTAIN, ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS SITE OR ITS CONTENT. IRON MOUNTAIN MAKES NO WARRANTIES THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS OF OTHERS AND ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN SUCH CONTENT.

Limitation of Liability

Neither Iron Mountain, any of its affiliates, directors, officers and employees, nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, the Site or the operation of the Site or failure of the Site to operate. In no event shall Iron Mountain be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages or any damages whatsoever, even if Iron Mountain has been previously advised of the possibility of such damages, whether in an action in contract, negligence, or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from this Site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Your acceptance of this limitation of liability is an essential term of this agreement and the parties acknowledge that Iron Mountain would not grant access to the Site without your agreement to this term.

Intellectual Property

You should assume that everything you see or read on the Site is proprietary information protected by copyright or trademark unless otherwise noted, and may not be used except as provided in these Terms of Use or with the written permission of Iron Mountain. Nothing posted on this Site grants a license to any Iron Mountain trademarks, copyrights or other intellectual property rights, whether by implication, estoppel or otherwise.

Third Party Trademarks

Trademarks displayed on this Site not owned by Iron Mountain are the property of their respective owners, who may or may not be affiliated with Iron Mountain. Nothing contained on this Site should be construed as granting any license or right to use any
third party trademarks without the written permission of such third party that may own the trademarks. Your use of the trademarks, or any other Content on the Site, except as provided in these Terms of Use, is strictly prohibited. We ask that you respect these rights.

Linked Sites

This Site may link to or be linked from other websites that are not maintained by, or related to, Iron Mountain. Iron Mountain does not endorse, and is not responsible for, the content of any of those third-party websites.

Sales of Services

All sales of services are subject to Iron Mountain’s standard terms and conditions of sale, a copy of which is available upon request.

International Use

Iron Mountain makes no representation that materials on this Site are appropriate or available for use in locations outside the United States. Access to this site from countries or territories where such access is illegal is prohibited. Those who choose to access this Site outside the United States do so on their own initiative and are responsible for compliance with local laws.

Governing Law

You agree that your use of this Site, this Agreement and any disputes relating thereto shall be governed in all respects by the laws of the Commonwealth of Massachusetts. Any dispute relating to this Agreement shall be resolved solely in the state or federal courts located in Boston, Massachusetts.

Iron Mountain Trademarks

View a list of Iron Mountain Trademarks.

Thank you for visiting our Site. Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions.

Trademark

Registered ® or Pending TM



U.S.:



1-800-FASTFILE

®

Accutrac

®

ActivFile

®

BackupCare

TM

DataFrame

®

Design of Mountain

®

Digital Record Center

®

Discover More

®

DocuVault

®

eCustomize

TM

eSearch

TM

eVantage

TM

EVAA

®

FastFile

®

GroupTrak

TM

Image on Demand

TM

InControl

®

Iron Mountain

®

Iron Mountain Digital logo

®

Iron Mountain Connect

TM

i-Purge

TM

Know What You Have

®

MediaCare

TM

Multiple Spheres logo

®

NUS

®

Pierce Leahy

®

Powered by Iron Mountain

®

Records Collector

TM

SafeKeeper PLUS

®

SaaSProtect Escrow Service

TM

SecureBase

TM

SecureSync

®

ShipTrak

TM

Shredonomics

TM

Tools for Transformation

TM

Virtual Unit Patient Record

®

VUPR

®

Xepa Digital

®





Canada:



1 800 INTEGRITY

®

1-800-FASTFILE

®

Accutrac

TM

ActivFile

TM

Arcemus

®

Archivex

®

Archivex logo

®

Arcus

®

CloudRecovery

TM

Design of Mountain

®

Discover More

®

FastFile

®

InControl

TM

Iron Mountain

®

Know What You Have

TM

LiveVault

®

Multiple Spheres logo

TM

Proshred

®

Proshred Securite logo

®

Proshred Security/Securite logo

®

SafeKeeper PLUS

®

SecureSync

®

SendOnce

®

Shred Express logo

®

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Iron Mountain Web Site Privacy Policy

YOUR PRIVACY IS IMPORTANT TO IRON MOUNTAIN.

This policy adopted by: Iron Mountain Incorporated, its participating subsidiaries and joint venture partners which are part of the Iron Mountain service system, and other entities which directly or indirectly are controlled by Iron Mountain (each, an Affiliate, with Iron Mountain and its Affiliates being collectively referred to as Iron Mountain).

Iron Mountain understands your concerns about the privacy of data you may submit through this Iron Mountain Web site. This policy provides you information about what type of information is gathered and tracked on the Web site, how the information is used, and with whom the information is shared. You may also want to review Iron Mountain's Privacy Principles which set forth the Company's commitment to protecting our customers' and employees' privacy, online and offline. In the event that any inconsistencies should arise with respect to this policy and the Privacy Principles concerning online privacy, the terms of this policy shall prevail.

The information we collect.

Iron Mountain collects two types of information about users of this Web site; "Personal Information" (including, but not limited to, your name, address, telephone number and e-mail address) and non-personally identifiable and anonymous "Aggregate Information" (such as information about how many users log onto our Web site). Unless you provide it to us voluntarily or the information is collected via cookies in the manner described in this policy, Iron Mountain does not collect Personal Information in connection with your use of this Web site.

Please read this policy carefully to learn how you can verify the accuracy of any Personal Information we have concerning you and how you can request that Iron Mountain delete or update your Personal Information.

In order to accommodate your information request, we ask you to submit your name, title, company affiliation (if any), mailing address, telephone number and e-mail address. At your option, you may also provide us with the best time at which to contact you, the annual revenues of the company with which you are affiliated, the number of employees of the company you are affiliated with, and other relevant comments [if a comment field exists for the information you have requested]. By providing your personal information to Iron Mountain via its website, you agree to the terms of this policy and to receive communications from Iron Mountain.

How we use the information we collect.

We will use the information you submit (a) to answer your specific inquiry; (b) at your option, to send you additional materials relating to Iron Mountain and services that may be of interest to you; (c) in the administration of the Web site; and (d) as otherwise described in this policy.

Iron Mountain may, from time to time, share your Personal Information with marketing consultants, in which case, the consultants shall be prohibited from using your Personal Information except with respect to assisting Iron Mountain in the sale of its services and products, and the consultants shall also be required to comply with the terms of this policy.

How we use cookies and other technologies.

General - When you visit this site, information about your browser type, operating system, IP address, and the domain name from which you access this site (e.g., yahoo.com) is collected. In addition, we may collect information about your browsing behavior, such as the number of times you have visited the site, the date you visited the site, and the amount of time you spent viewing the site. In addition, Iron Mountain may track your response to Iron Mountain's advertisements, e-mails and site content, determine your ability to receive HTML-based e-mail messages, learn how many users open an e-mail and allow our service providers to compile aggregated statistics about an e-mail campaign for Iron Mountain. This information is used solely for our internal purposes in managing the site and improving its functionality, as well as to assist us in better targeting interactive advertising, thereby enhancing customer support and site usability. The collection of such information, whether by us or by data aggregators, is subject to the terms set forth in this policy.

Transparent GIF Files - In addition to our own cookies, we use pixels, or transparent GIF files, on our sites to help manage our online advertising and e-mail marketing. These GIF files are provided by one or more third-party service providers, based on our specification as to where they are used. The files enable our service providers to recognize a unique cookie in your Web browser, which, in turn, enables us and our service providers to learn which advertisements and e-mails bring you to our website and how you use the site.

Examples of the ways in which Iron Mountain and our third-party service providers use GIF files include:

  • Tracking customer response to our advertisements, e-mails and site content.
  • Determining your ability to receive HTML-based e-mail messages. This capability helps us or our service providers send you e-mail in a format you can read.
  • Knowing how many users open an e-mail, thereby enabling our service providers to compile aggregate statistics about an e-mail campaign for us.
  • Allowing us to better target interactive advertising; enhancing customer support and site usability; and providing offers and promotions that we believe would be of interest to you, if you have given us permission to do so by opting-in to receive them.

To conduct these or other activities, we or our service providers sometimes may link Personal Information you previously provided us (such as, for example, your name and e-mail address) to the information the GIF files provide about how you arrive at, navigate through and leave our sites.

Your right to reject use of cookies.

You will be given the opportunity to accept or reject the use of cookies on the Web site in a pop-up box when you first access the Web site. You may choose not to accept the cookies, however, this may restrict the services that you can access at the Web site.

The information we disclose.

Subject to applicable law, we and our service providers (as defined below) disclose and share your personal information:

  • Among Iron Mountain and its Affiliates;
  • To unaffiliated third parties that are under contract to perform services for or on behalf of Iron Mountain (Service Providers), and are required to uphold and maintain policies with respect to privacy and the treatment of your Personal Information (e.g., vendors hosting the investor relations, COMAC, Iron Mountain Digital Services, or Iron Mountain Intellectual Property Management aspects of this web site or other vendors providing services of the nature referred to in this policy);
  • To a third party in connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or division; and
  • To other persons as permitted or required by applicable law or regulation.
  • For credit card payments, we employ third parties to process these payments on our behalf. These third-party credit card processing parties will only have access to the personal information which you provide directly to them when you make a credit card payment. They are required under their contract with Iron Mountain to process this personal information securely and in accordance with the relevant privacy or data protection laws.

Any access to such information will be limited to the purposes for which such information was provided to us or our Service Providers. Iron Mountain, its Affiliates and Service Providers are located throughout the world. Accordingly, your Personal Information may be sent to countries which have a different level of privacy protection than the United States of America (USA) or your country of residence. For instance, if you inquire about services Iron Mountain provides in France and in Brazil, Iron Mountain will forward your inquiry to the Iron Mountain location in such countries. Iron Mountain will, at your request, provide you with details of companies and countries to which your information has been sent.

Links and third-party websites.

This policy applies only to this Web site. This site includes links to both our Affiliated Web sites and to non-affiliated Web sites, including access to content, products and services of such Affiliated and non-affiliated sites. In some cases, these other sites are made available via "seamless experience" technology, and may appear to be part of our Web site. Although some of the entities controlling these sites are under contract with Iron Mountain, we urge you to familiarize yourself with the individual privacy and other terms for each linked Web site prior to submitting your personally identifiable information.

How to opt out or request changes.

You are entitled to request that Iron Mountain:

  • provide you with a copy of your Personal Information that it holds;
  • cease processing your Personal Information, in whole or in part, as you direct us, for the purposes of direct marketing;
  • correct any errors in that Personal Information; and
  • update that Personal Information as required.

If you would like to receive a copy of the Personal Information we have about you as submitted to us via this Web site, or if you wish to opt out of receiving marketing related communications from us, please send a request to www.ironmountain.com/optout. If this information is incorrect or incomplete, please let us know by sending a request to This email address is being protected from spambots. You need JavaScript enabled to view it., and we will make every reasonable effort to correct or update it promptly (unless we require further information from you in order to fulfill your request). You may also ask us to remove your name and other Personal Information from our databases. In each of the foregoing cases, we will make all reasonable efforts to honor your request promptly, subject to legal and other permissible considerations.

If you do not receive acknowledgement of your inquiry from the This email address is being protected from spambots. You need JavaScript enabled to view it., or your inquiry has not been satisfactorily addressed, you should first contact Iron Mountain's Director of Privacy at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you continue to have questions thereafter, then you may file a request for mediation of an online privacy issue with the American Arbitration Association at 335 Madison Avenue, 10th Floor, New York, New York 10017-4605, USA; telephone: 212-716-5800; fax: 212-716-5905 and e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. Any mediation shall take place at a location mutually agreed to as being convenient to both parties; if mutual agreement cannot be achieved, then it shall take place at a location convenient to the party which did not initiate the mediation request.

Changes.

Iron Mountain may, in its sole discretion, update this policy at any time and from time to time, by posting the amended policy on this Web site. We urge you to refer back to this page regularly and especially prior to providing any Personal Information via this Web site. You can determine if this policy has been revised since your last visit by referring to the "last updated" legend at the bottom of this page. This policy may not be otherwise amended without the written consent of Iron Mountain.

As we provide more services on our websites and as privacy laws and regulations evolve, it may be necessary to revise or update our Privacy Policy without notice. You can determine if this Privacy Policy has been revised since your last visit by referring to the "last updated" legend at the bottom of this page.

How we protect and store your information.

Iron Mountain takes seriously the security of the information it collects. Iron Mountain has therefore implemented technology and security policies and procedures intended to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the data concerned. In addition, Iron Mountain has certified its compliance with the Safe Harbor frameworks designed to satisfy the "adequacy" requirement under the European Directive on Data Protection and the Swiss Federal Data Protection Act.

Personal Information collected via this Web site is stored on servers in the USA, and these servers are subject to Iron Mountain's IT security policies and procedures. If you are located in another jurisdiction, you should be aware that your Personal Information once collected will be transferred to our servers, and the USA currently does not have uniform data protection laws.

Children.

Iron Mountain is concerned about the safety of children when they use the internet, and will never knowingly collect Personal Information from minors (children under 13 years of age, or any other age defined under applicable law) [without prior verifiable parental consent]. If we become aware that a minor is attempting to or has submitted Personal Information via this Web site, we will notify the user that we may not accept his or her Personal Information. We will then remove any such Personal Information from our records.

Iron Mountain's Business Ethics Program.

Disclosures made pursuant to Iron Mountain's Business Ethics Program are covered by Iron Mountain's Code of Ethics and Business Conduct in lieu of this privacy policy.

Questions regarding this policy.

If you have questions concerning this policy, please contact our Vice President of Privacy at 1-800-935-6966, ext. 8477 (if calling from within the USA) or 1-617-535-8477 (if calling from outside the USA) or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to Vice President of Privacy, Iron Mountain, 745 Atlantic Avenue, Boston, MA 02111, U.S.A.

Iron Mountain's Privacy Principles

Iron Mountain commits to the following:

  • Iron Mountain only collects information that is needed.
    From its valued customers, Iron Mountain collects information that will enable it to administer customer accounts, to provide marketing information about Iron Mountain's services and products, to provide "white papers" containing articles that may be useful to customers, to obtain information that may be helpful to Iron Mountain in administering and enhancing its Web site, and to fulfill any regulatory or legal requirement. We keep our customers informed as to what information we are collecting and how that information will be used.
    From its valued employees (including prospective and former employees), Iron Mountain collects information that will enable it to manage employee benefits and related benefit plan administration, for human resources management purposes and staff training and for immigration purposes, as well as to fulfill any regulatory or legal requirement
  • Customers must "opt in" prior to Iron Mountain using Customer information online. You have the option of determining whether to supply Iron Mountain with information that it may use for purposes of sending you information, whether it is sent through online marketing efforts, by telephone, by fax or by mail. At any time, you may "opt out", and Iron Mountain will use its best efforts to promptly cease processing the Personal Information you previously supplied. In connection with the offline activities of Iron Mountain, the Customer may simply notify Iron Mountain in writing that it wishes to cease receiving additional information from Iron Mountain ("opt out"), and Iron Mountain will use its best efforts to promptly honor any such request.
  • Iron Mountain uses security procedures and safeguards that it considers appropriate for the level of Personal Information our customers or employees are providing to Iron Mountain. Iron Mountain's goal is to prevent unauthorized access, maintain data accuracy, ensure the appropriate use of information and use professional industry standards to protect against the loss, misuse or alteration of information under Iron Mountain's control in connection with its information management services.
  • Release of Information. In addition to using customer or employee information to fulfill requests received from its respective customers or employees, Iron Mountain discloses information provided to it when required to do so by law or by a regulatory agency. In addition, Iron Mountain may share, as appropriate, with its Affiliates, with unaffiliated third parties that are under contract to perform services for or on behalf of Iron Mountain (Service Providers) (who are required to uphold and maintain policies with respect to privacy and the treatment of your Person Information) and/or to a third party in connection with a proposed or actual sale, merger or transfer of all or a portion of a business or division.
  • Iron Mountain's expectations for its Service Providers. Iron Mountain expects its Service Providers, who may have access to Personal Information furnished to us by our customers or employees for purposes of providing services to Iron Mountain, to honor the privacy principles set forth herein, whether such Service Providers are accessing customer or employee information and considers a Service Provider's commitment to privacy and security as part of its decision-making process as to which Service Providers it selects as its business partners.

If you have any questions about our privacy policy, please contact our Vice President of Privacy at 1-800-935-6966, ext. 8477 (if calling from within the USA) or 617 535 8477 (if calling from outside the USA) or via e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to Vice President of Privacy, Iron Mountain, 745 Atlantic Avenue, Boston, MA 02111, USA.

This policy was last updated August 1, 2012.